Director of Intake and Admissions

Location: Delaware & Southern Chester/Delaware Counties, PACompensation: $115,000 – $130,000 annually + bonus structure

About the Organization

A well-established and highly regarded hospice and healthcare provider is seeking a Director of Intake and Admissions to join its leadership team. Known for delivering high-quality, compassionate care, the organization is growing its regional footprint and is committed to supporting patients and families with dignity and excellence. This is a mission-driven, patient-focused environment with a strong reputation in the communities it serves.

Position Summary

The Director of Intake and Admissions is a full-time leadership role responsible for overseeing and managing all intake and admissions services across the service area. This includes day-to-day clinical operations, budget oversight, referral management, staff supervision, and ensuring timely, compassionate patient admissions. The Director leads a team of 7 Registered Nurses and 4 Referral Center staff, while ensuring compliance with regulatory standards and fostering strong relationships with community partners.

This role has a clear strategic priority: urgently increasing patient census while maintaining the highest standards of care and service.

Key Responsibilities

• Lead and inspire a team of 7 RNs and 4 referral center staff to drive timely, compassionate patient admissions.
• Oversee statewide administration of all intake and admissions programs and services.
• Implement and monitor referral-to-admission processes, ensuring compliance with Medicare, Medicaid, state, federal, and Joint Commission standards.
• Provide leadership and support to the admissions and referral team, ensuring timely responses and excellent communication with patients, families, and providers.
• Conduct audits and performance evaluations; identify areas for improvement, coach staff, and ensure service excellence.
• Recruit, hire, and develop staff; maintain adequate scheduling and productivity.
• Collaborate across departments to support organizational growth and achieve census growth goals.
• Develop and manage departmental budget, staffing, and performance metrics.
• Build and maintain strong relationships with referral sources, providers, and facilities.
• Monitor industry trends and explore innovative opportunities to strengthen services.

Qualifications

• Education: Bachelor’s degree in nursing or related clinical field required; Master’s in nursing or healthcare administration preferred.
• Licensure: Active Nursing License (DE & PA required).
• Experience:
• Minimum 5 years of clinical experience, including at least 1 year in hospice.
• Minimum 2 years of management/supervisory experience.
• Skills & Attributes:
• Strong interpersonal and communication skills.
• Proven ability in change management and leading teams through growth.
• Highly organized, detail oriented, and accurate.
• Quick self-starter with the ability to set priorities and take initiative.
• Strong leadership, organizational, and analytical skills; computer proficiency required.
• Other: Ability to travel within service areas; must meet physical/sensory requirements of the role.

Benefits of Employment

• Comprehensive compensation with merit increases
• Opportunities for growth and advancement, including RN Career Ladder Program
• Health, dental, vision, life, and disability insurance (effective Day 1)
• Pre-tax healthcare and dependent care FSAs
• 403(b) retirement plan with company contribution (after 1 years of service)
• Retention awards
• Robust orientation & training
• Paid Time Off (PTO)
• Tuition assistance and certification fee reimbursement
• Employee Assistance Program (no cost to employee or family)
• Employee referral program

EMR System

• Suncoast

✨ This is a confidential leadership search. If you’re a results-driven healthcare leader ready to make a meaningful impact, we encourage you to apply.